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Reservations:
If you have a particular query or are unsure, please contact us before ordering,
our office staff are always happy to help. If you wish to register your interest
in a particular item for purchase at a later date please use the wishlist
facility. We are happy to reserve items for up to 14 working days for registered
customers paying by cheque/postal order, and for up to 5 working days for
registered customers who contact us with a reservation request. Ordering an item
without completing the payment or checkout process does not constitute in the
item being reserved for you. Orders placed without payment are automatically
deleted from our system without prior notice. |
| Ordering:
For registered customers who place an order, notifications and updates regarding
your order will be sent by email and are logged onto your order history. If an
item is out of stock, you will be notified and we will send it as soon as
possible or a replacement will be offered. If you are having problems receiving
email, all comments regarding your order can be viewed on your order history by
logging in to your account, once on your account screen you will be able to view
comments and notifications associated to your orders. Cancelled orders are
automatically deleted from the system after 28 days. No support is available for
a cancelled order that has been deleted. |
| Email:
Customers who register on the dreamgirl-shopping.co.uk website can choose
whether or not to subscribe to the newsletter mailing list in the registration
process, or can change their mind at any time and choose to subscribe or
unsubscribe by logging into their account and following the links on the My
Account screen. All customers receive a welcome email on registering, and will
receive further emails when an order is placed. Emails regarding orders and
welcome emails are encouraged by Trading Standards, these emails are not
optional. If you wish to close your account for any reason, please contact us.
Please note that once your account has closed your order history will also be
deleted and cannot be restored to a new account |
| Shipping:
Your parcel will be sent within 1-2 working days of receipt of order unless you
are notified otherwise. Parcels are sent via Royal Mail (except for larger
orders) in plain packaging and may require a signature upon receipt of delivery.
Our postage/shipping rates are fair and should the cost of posting your order
exceed what you have paid, we will cover the extra cost ourselves. Shipping fees
are equated depending on the weight and size of your order and include VAT. If
you require next day delivery which is not automatically offered in the ordering
process, please contact us before ordering, we may be able to provide you with
this service. Please contact us before mid-day if you require this service. This
service may incur a small fee. Next Day delivery and Express Delivery is
currently only available to customers in the UK. For more information regarding
shipping, please see the shipping information page. |
| Free
Shipping: Please see the Free Shipping information page as the
Terms and Conditions for orders placed using the Free Shipping method are
slightly different. Free shipping is currently only available to UK customers. |
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International Shipping:
International customers (non-EU residents) please note that your parcel may be
subject to import duty charges upon receipt depending on value and delivery
destination, which you will need to pay before your parcel is released for
delivery in your resident Country. More information is available from your local
government office. These charges are your responsibility and are not included in
the price you pay on the dreamgirl-shopping.co.uk website. |
| Payment:
Credit and Debit card payments are processed by
PayPal. You do not need a PayPal account to pay by this method and your payment
is fully protected by your bank or card issuer as it would be with any other
distance purchase and you will have the assistance of the PayPal support team
should any problems arise. The payment will show up on you card or bank
statement with the Payment reference DGTGHOMES. This is the registered trading
name used by the dreamgirl-shopping.co.uk website. PayPal apply a number of
fraud checking techniques to payments made by card. If you are having trouble
making your payment by PayPal you will need to contact the PayPal support team.
We use PayPal specifically because of the added level of protection they
provide. Payment can also be made by Cheque, Postal order (or Bank Transfer -
coming soon), details of how to pay these methods are included on your order
confirmation if this is the method you choose. |
| Prices:
The price advertised on the dreamgirl-shopping.co.uk website at the time of
purchase is the price you pay excluding shipping costs. All prices include VAT
at 17.5%. There are no further charges except for the shipping cost (unless you
choose free shipping which costs nothing!). We have taken several cost cutting
measures over the last quarter of 2009 which means most items have incurred
little or no increase in price despite the UK VAT increase and some items have
even been reduced in price! Prices are subject to change depending on chnges to
the wholesale prices we pay and any changes to the cost of importing. Customers
purchasing in EURO or US Dollar please note, currencies are regularly updated to
reflect the most recent possible exchange, however a small markup is added to
the values of these currencies as there is a higher charge placed on us to
accept paymentin a currency other than British Pound Sterling. For the best
possible price please choose British Pound Sterling when placing your order. |
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Environmental Policy: UK customers please note that your order and
shipped confirmation emails are also your printable receipt/invoice. Invoices
can also be printed from your account history by logging into your account and
viewing your order history. By default, no paperwork is included within your
parcel. Customers will also receive email communication regarding Partially
shipped orders and completed orders of which we retain electronically stored
copies for legal and accounting reference. This cuts our company paper waste and
consumption by a very significant amount and helps us to remain an
environmentally friendly business, something we are very proud of. All customer
communications are placed via email or telephone only. UK customers are asked to
request a paper invoice/receipt to be included within their package if they
require one which may be subject to a small administration fee. We also have a
strict ordering policy from our international suppliers and manufacturers. We
order internationally once per week in an effort to minimize the air miles used
to retain stock levels. We are very grateful to customers who appreciate our
efforts to minimize our carbon footprint and welcome any suggestions you may
have to improve this policy further. We hope that in the future international
orders will also be fulfilled this way though there are currently some
restrictions with regards to international customs laws. |
| Cancellation:
The European Consumer Protection (Distance Selling) Regulations 2000 states that
you have the right to cancel an order without giving a reason within 7 days. If
you have already received your order within 7 days of purchase and need to
cancel it, please see the returns policy below for instructions. If your order
has not been shipped or posted within 7 days of purchase and you need to cancel
it, please contact us using the online enquiry form. |
| Refunds
Policy: For orders that are part shipped due to out of stock items,
you may request a refund by email please using the online enquiry form at any
time for outstanding items that you have not received. These refunds are usually
issued within 24 hours of you contacting us. Please see the returns policy where
a refund is required for items that you have already received. Non-adherance to
the returns policy will result in your refund not being processed. We will
replace or refund most items provided they are returned complete, unused,
undamaged and in their original packaging in as new condition fit for resale,
with any appropriate tags intact, and completed returns form within 7 days of
receipt of the returns form as per the returns policy below. Please note that
any postage/shipping costs will not be refunded. |
| Returns
Policy: If you need to return items, you must contact us by email
within 7 days of receiving your order before returning your item to us. Customer
service staff will send you a returns form by email. The returns form must be
printed, completed and enclosed with your return. Returns forms are unique to
your order and each form has a unique authorisation code. A returns form can be
used once only. Your order history will be updated on the day your returns form
is sent. If you are having trouble receiving email please contact us so that we
can send you a form by post. We cannot accept the return for hygiene reasons of
any intimate lingerie, hosiery, underwear, or cosmetics. Some items such as
corsets for example include a thong, if you want to try this item for size
please do so without trying on the thong or removing any tags. An item tried on
in this way is returnable for a refund. You can return your goods via the Post
Office. Please ensure items are adequately packaged and labelled, and your
completed returns note is enclosed. Please retain proof of posting your return
as we cannot be held responsible for returns lost in the post. Returns must
be posted within 7 days of receipt of the returns form. |
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Unacceptable Returns: If you return an item to us outside the terms
of our returns policy we may not refund you. The item/s may be returned back to
you at your expense. You will be notified of this and other associated charges.
If you send the item back to us again, or refuse to accept delivery, this will
be deemed to be an irreversible instruction for us to dispose of your goods
without further notice. Please note: Disposal will not constitute any admission
on our part that we have failed in any way to honour our obligations to you in
full and will not constitute any unlawful action against the goods.
Agreement: By ordering from the
dreamgirl-shopping.co.uk website you are acknowledging that you understand
and agree to these terms and conditions. |
| Promotional
Offers: All promotional offers must be returned in their entirety.
Where a full refund is required, your order must be returned complete as stated
in the Returns Policy above including any free gifts included in your order. |
| Revisions:
Dreamgirl Shopping reserve the right to change these terms and policies at any
time but will ensure all customers are notified of any changes. |
