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Reservations: If you have a particular query or are unsure, please contact us before ordering, our office staff are always happy to help. If you wish to register your interest in a particular item for purchase at a later date please use the wishlist facility. We are happy to reserve items for up to 5 working days for registered customers paying by cheque/postal order, and for up to 5 working days for registered customers who contact us with a reservation request. Ordering an item without completing the payment or checkout process does not constitute in the item being reserved for you. Orders placed without payment are automatically
cancelled without prior notice.
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Ordering: For registered customers who place an order, notifications and updates regarding your order will be sent by email and are logged onto your order history. If an item is out of stock, you will be notified and we will send it as soon as possible or a replacement will be offered. If you are having problems receiving email, all comments regarding your order can be viewed on your order history by logging in to your account, once on your account screen you will be able to view comments and notifications associated to your orders. Cancelled orders are automatically deleted from the system after 28 days. No support is available for a cancelled order that has been deleted.
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Shipping: Your parcel will be sent within 1-2 working days of receipt of order unless you are notified otherwise,
or the item is marked as out of stock, or if there is a delivery
timescale in the product description. Parcels are sent via Royal Mail (except for larger orders) in plain packaging and may require a signature upon receipt of delivery.
Should the cost of posting your order exceed what you have paid, we will cover the extra cost ourselves
except where special delivery is required. Shipping fees are equated depending on the weight and size of your order and include VAT. If you require next day delivery which is not automatically offered in the ordering process, please contact us before ordering, we may be able to provide you with this service. Please contact us before mid-day if you require this service. This service may incur a small fee. Next Day delivery and Express Delivery is currently only available to customers in the UK. For more information regarding shipping, please see the shipping information page.
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International Shipping: International customers (non-EU residents) please note that your parcel may be subject to import duty charges upon receipt depending on value and delivery destination, which you will need to pay before your parcel is released for delivery in your resident Country. More information is available from your local government office. These charges are your responsibility and are not included in the price you pay on the dreamgirl-shopping.co.uk website.
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Payment: Credit and Debit card payments are processed by PayPal. You do not need a PayPal account to pay by this method and your payment is fully protected by your bank or card issuer as it would be with any other distance purchase and you will have the assistance of the PayPal support team should any problems arise. The payment will show up on you card or bank statement with the Payment reference DGTGHOMES. This is the registered trading name used by the dreamgirl-shopping.co.uk website. PayPal apply a number of fraud checking techniques to payments made by card. If you are having trouble making your payment by PayPal you will need to contact the PayPal support team. We use PayPal specifically because of the added level of protection they provide. Payment can also be made by Cheque, Postal order (or Bank Transfer - coming soon), details of how to pay these methods are included on your order confirmation if this is the method you choose.
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Prices: The price advertised on the dreamgirl-shopping.co.uk website at the time of purchase is the price you pay excluding shipping costs. All prices include VAT at 20%. There are no further charges except for the shipping cost (unless you choose free shipping which costs nothing!). Prices are subject to change depending on changes to the wholesale prices we pay and any changes to the cost of importing. Customers purchasing in EURO or US Dollar please note, currencies are regularly updated to reflect the most recent possible exchange, however a small markup is added to the values of these currencies as there is a higher charge placed on us to accept payment in a currency other than British Pound Sterling. For the best possible price please choose British Pound Sterling when placing your order.
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Environmental Policy: UK customers please note that your order and shipped confirmation emails are also your printable receipt/invoice. Invoices can also be printed from your account history by logging into your account and viewing your order history. By default, no paperwork is included within your parcel. Customers will also receive email communication regarding Partially shipped orders and completed orders of which we retain electronically stored copies for legal and accounting reference. This cuts our company paper waste and consumption by a very significant amount and helps us to remain an environmentally friendly business, something we are very proud of. All customer communications are placed via email or telephone only. UK customers are asked to request a paper invoice/receipt to be included within their package if they require one which may be subject to a small administration fee. We order internationally once per week in an effort to minimize the air miles used to retain stock levels. We are very grateful to customers who appreciate our efforts to minimize our carbon footprint and welcome any suggestions you may have to improve this policy further. We hope that in the future international orders will also be fulfilled this way though there are currently some restrictions with regards to international customs laws.
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