| UK Shipping: Your parcel will be sent within 1-2 working days of receipt of order unless you are notified otherwise or a specific delivery timescale is indicated on the product description, or if the item is marked out of stock. Parcels are sent via Royal Mail (except for larger orders) and may require a signature upon receipt of delivery. For more information regarding shipping times please see the shipping information page. If you require discreet shipping, a tracking number or have a specific delivery request please request this on the order comments. |
| International Shipping: International customers (non-EU residents) please note that your parcel may be subject to import duty charges upon receipt depending on value and delivery destination, which you will need to pay before your parcel is released for delivery in your resident Country. More information is available from your local government office. These charges are your responsibility and are not included in the price you pay on the dreamgirl-shopping.co.uk website. |
| Free Shipping: Please see the Free Shipping information page as the Terms and Conditions for orders placed using the Free Shipping method are slightly different. Free shipping is currently only available to UK customers. |
| Cancellation: The European Consumer Protection (Distance Selling) Regulations 2000 states that you have the right to cancel an order without giving a reason within 7 days. If you have already received your order within 7 days of purchase and need to cancel it, please see the returns policy below for instructions to return an item to us. If your order has not been shipped or posted within 7 days of purchase and you need to cancel it, please contact us using the online enquiry form on the contact us page or by replying to an email you have received regarding your order. |
| Returns Policy: If you believe the item you have received may be faulty or you have received an incorrect item, you must contact us within 48 hours of receiving your goods and please do not try the item on. If you need to return items that are not faulty for exchange or a refund you must contact us by email within 7 days of receiving your order before returning your item to us. Customer service staff will send you a returns form by email. The returns form must be printed, completed and enclosed with your return. Returns forms are unique to your order and each form has a unique authorisation code. A returns form can be used once only. Your order history will be updated on the day your returns form is sent. If you are having trouble receiving email please contact us so that we can send you a form by post. We will exchange or refund most items provided they are returned complete, unused, unworn, unwashed, undamaged and in their original packaging in as new condition with any appropriate tags intact, and your completed returns form. We cannot accept the return for hygiene reasons of any intimate lingerie, hosiery, underwear, swimwear or cosmetics or any item returned to us that carries an odour (including body odour, perfume or deodorant), or is soiled, or any item returned with traces of human or animal hair. Some items such as corsets for example include a thong, if you want to try this item for size please do so without trying on the thong or removing any tags. An item tried on in this way can be returned. You can return your goods via the Post Office. Please ensure items are adequately packaged and labelled, and your completed returns note is enclosed. Please retain proof of posting your return as we cannot be held responsible for returns lost in the post. Returns must be posted to us within 7 days of receiving your returns form. |
| Refunds Policy: For orders that are part shipped due to out of stock items, you may request a refund by email please using the online enquiry form at any time for outstanding items that you have not received. These refunds are usually issued within 24 hours of you contacting us. Please see the returns policy above where a refund is required for items that you have already received. Refunds for items returned to us are usually processed within 24 hours of receiving and checking your return. If we have a query regarding your return you will be contacted before a refund is issued. Non-adherance to the returns policy above will result in your refund not being processed. Please note that any postage/shipping costs will not be refunded. |
| Unacceptable Returns: If you return an item to us outside the terms of our returns policy we may not refund you. The item/s may be returned back to you at your expense. You will be notified of this and any other associated charges. If you send the item back to us again, or refuse to accept delivery, this will be deemed to be an irreversible instruction for us to dispose of your goods without further notice. Please note: Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods. |
| Environmental Policy: UK customers please note that your order and shipped confirmation emails are also your printable receipt. UK customers are asked to request a paper invoice to be included within their package if they require one. By default, no paperwork is included within your parcel. Customers will also receive email communication regarding Partially shipped orders and completed orders of which we retain electronically stored copies for legal and accounting reference. |
| Payment: Credit and Debit card payments are processed by PayPal. You do not need a PayPal account to pay by this method. Your payment is fully protected by your bank or card issuer as it would be with any other distance purchase and you will have the assistance of the PayPal support team should any problems arise. The payment will show up on you card or bank statement with the Payment reference DGTGHOMES. Payment can also be made by Cheque, Postal order (or Bank Transfer - coming soon), details of how to pay these methods are included on your order confirmation email if this is the payment method you choose during checkout. If you are paying by cheque or postal order please ensure your payment reaches us within 7 days of ordering. |
| Business to Business Transactions: While we welcome trade from other organisations such as production companies and media organisations, please note that the dreamgirl-shopping.co.uk website is not intended for the supply of lingerie to other lingerie companies or individuals selling lingerie to retail customers. Any customer suspected or found to be using the dreamgirl-shopping.co.uk website for for the supply of lingerie to other lingerie companies or individuals selling lingerie to retail customers should note that these purchases (B2B) are not covered by the distance selling act. Our in stock feature, returns and refunds policies are for the benefit of our valued retail customers only. |
| Prices: The price advertised on the dreamgirl-shopping.co.uk website at the time of purchase is the price you pay excluding shipping costs. All prices include VAT. There are no further charges except for the shipping cost (unless you choose free shipping which costs nothing!). Prices are subject to change depending on changes to the wholesale prices we pay and any changes to the cost of importing goods and the currency exchange rate. |
| Email: Customers who register on the dreamgirl-shopping.co.uk website can choose whether or not to subscribe to the newsletter mailing list in the registration process, or can change their mind at any time and choose to subscribe or unsubscribe by logging into their account and following the links on the My Account screen. All customers receive a welcome email on registering, and will receive further emails when an order is placed. Emails regarding orders and welcome emails are encouraged by Trading Standards, these emails are not optional. If you wish to close your account for any reason, please contact us. Please note that once your account has closed your order history will also be deleted and cannot be restored to a new account. For registered customers who place an order, notifications and updates regarding your order will be sent by email and are logged onto your order history. If an item is out of stock, you will be notified and we will send it as soon as possible or a replacement will be offered. If you are having problems receiving email, all comments regarding your order can be viewed on your order history by logging in to your account, once on your account screen you will be able to view comments and notifications associated to your orders. Cancelled orders are automatically deleted from the system after 28 days. No support is available for a cancelled order that has been deleted. |
| Agreement: By ordering from the dreamgirl-shopping.co.uk website you are acknowledging that you understand and agree to these terms and conditions. |
